Turn clients into advocates. Master relationship building, journey mapping, retention strategies, service recovery, and creating experiences that differentiate you.

Customer Relationship Foundations

Build strong client relationships that drive retention and referrals.
Course Code: C101
Internal Id: MISBE-037
CEU Value: 1
Score Range Minimum: 350
Score Range Maximum: 649
Secondary Competency: None
Duration Hours: 10
Skill Level: Foundation